Terms & Conditions - Snoozy Go (AI) bèta
Last Updated: January 2026
## 1. Introduction
Welcome to Snoozy Go (AI) ("we," "our," or "us"). By accessing or using our sleep coaching service (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully.
**If you do not agree to these Terms, do not use the Service.**
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## 2. Service Description
### 2.1 What Snoozy AI Provides
Snoozy AI is an artificial intelligence-powered sleep coaching service that provides:
- Educational information about sleep hygiene and healthy sleep habits
- Behavioral strategies based on Cognitive Behavioral Therapy for Insomnia (CBT-i) principles
- Personalized guidance and support for improving sleep quality
- Lifestyle recommendations that may support better sleep
### Children's Sleep Coaching
When providing guidance for children's sleep:
- Parents/guardians must be 18+ and supervising
- Advice is educational, not medical
- Always consult your pediatrician for:
- Infants under 6 months
- Any medical concerns
- Unusual symptoms or behaviors
- We never recommend "cry it out" methods for infants
- Red flags require immediate medical attention
### 2.2 What Snoozy AI Does NOT Provide
Snoozy AI:
- Is **NOT** a medical device or medical service
- Does **NOT** diagnose, treat, cure, or prevent any disease or medical condition
- Does **NOT** provide medical advice, professional healthcare services, or mental health treatment
- Does **NOT** replace consultation with qualified healthcare professionals
- Does **NOT** prescribe or recommend medications, supplements, or medical treatments
- Is **NOT** intended for emergency situations or crisis intervention
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## 3. Eligibility
### 3.1 Age Requirements
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.
### 3.2 Capacity
You represent that you have the legal capacity to enter into these Terms and to use the Service in accordance with applicable law.
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## 4. User Responsibilities
### 4.1 Appropriate Use
You agree to:
- Use the Service only for its intended purpose (sleep coaching and education)
- Provide accurate information when interacting with the Service
- Consult appropriate healthcare professionals for medical concerns
- Seek immediate professional help in emergency situations
### 4.2 Prohibited Uses
You agree NOT to:
- Use the Service for medical diagnosis or treatment
- Rely solely on the Service for serious health concerns
- Use the Service as a substitute for professional medical or mental health care
- Share your account credentials with others
- Attempt to reverse engineer, modify, or interfere with the Service
- Use the Service for any illegal or unauthorized purpose
- Transmit malicious code, viruses, or harmful content
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## 5. Medical Disclaimer & Liability Limitations
### 5.1 Not Medical Advice
**IMPORTANT: THE INFORMATION PROVIDED BY Snoozy AI IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED AS, AND SHOULD NOT BE RELIED UPON AS, MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.**
The Service:
- Does not establish a doctor-patient or therapist-patient relationship
- Does not replace professional medical evaluation or treatment
- Cannot diagnose sleep disorders or other medical conditions
- Cannot assess the appropriateness of any treatment for your specific situation
### 5.2 Consult Healthcare Professionals
You acknowledge and agree that:
- You should consult a qualified healthcare professional before making any health-related decisions
- You should seek immediate medical attention for serious symptoms or emergencies
- Any actions you take based on information from the Service are at your own risk
- We are not responsible for any health outcomes resulting from use of the Service
### 5.3 No Warranties
**THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:**
- **Warranties of merchantability, fitness for a particular purpose, or non-infringement**
- **Warranties that the Service will be uninterrupted, error-free, or secure**
- **Warranties regarding the accuracy, reliability, or completeness of information provided**
- **Warranties that the Service will improve your sleep or health**
We do not warrant that:
- The Service will meet your specific requirements
- Results obtained from the Service will be accurate or reliable
- Any errors in the Service will be corrected
- The Service will be available at all times
### 5.4 Limitation of Liability
**TO THE MAXIMUM EXTENT PERMITTED BY LAW:**
**WE SHALL NOT BE LIABLE FOR ANY:**
- **Direct, indirect, incidental, consequential, special, or punitive damages**
- **Loss of profits, revenue, data, or use**
- **Personal injury, illness, or death arising from or related to use of the Service**
- **Damages arising from reliance on information provided by the Service**
- **Damages resulting from errors, omissions, interruptions, or delays in the Service**
- **Damages caused by third-party actions or content**
**THIS INCLUDES LIABILITY ARISING FROM:**
- Negligence (except gross negligence or willful misconduct where prohibited by law)
- Errors or inaccuracies in information provided
- Unauthorized access to or alteration of your data
- Actions taken based on information from the Service
- Failure to achieve desired health outcomes
**MAXIMUM LIABILITY:** In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our total liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or €100 (one hundred euros), whichever is greater.
### 5.5 Indemnification
You agree to indemnify, defend, and hold harmless Snoozy AI, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Any health decisions or actions you take based on the Service
- Any false or misleading information you provide
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## 6. Privacy & Data Protection
### 6.1 Data Collection
By using the Service, you acknowledge and consent to:
- Collection of conversation data and usage information
- Storage and processing of your data as described in our Privacy Policy
- Use of your data to improve the Service and AI performance
### 6.2 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at link.
### 6.3 Data Security
While we implement reasonable security measures to protect your data, we cannot guarantee absolute security. You acknowledge that:
- No method of transmission over the internet is 100% secure
- You provide information at your own risk
- We are not liable for unauthorized access to your data despite reasonable security measures
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## 7. Intellectual Property
### 7.1 Ownership
All content, features, and functionality of the Service, including but not limited to:
- Software, algorithms, and AI models
- Text, graphics, logos, and design
- Proprietary methods and processes
are owned by Snoozy AI or our licensors and are protected by copyright, trademark, and other intellectual property laws.
### 7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes, subject to these Terms.
### 7.3 Restrictions
You may not:
- Copy, modify, distribute, or create derivative works from the Service
- Reverse engineer or attempt to extract source code
- Remove or alter any proprietary notices
- Use the Service for commercial purposes without authorization
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## 8. Emergency Situations
### 8.1 Not for Emergencies
**THE SERVICE IS NOT DESIGNED FOR EMERGENCY SITUATIONS.**
### 8.2 Crisis Resources
**If you are experiencing a medical emergency or mental health crisis:**
- **Call emergency services immediately:**
- **Netherlands: 112**
- **United States: 911**
- **Your local emergency number**
- **For suicide prevention:**
- **Netherlands: 113 Suicide Prevention (24/7)**
- **United States: 988 Suicide & Crisis Lifeline**
- **International: befrienders.org**
### 8.3 Referral to Professionals
The Service may recommend that you seek professional help. You agree to follow such recommendations and understand that:
- Such referrals are not diagnoses
- We are not responsible for the quality or outcome of professional care you receive
- Delays in seeking professional help may result in serious harm
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## 9. Service Availability & Modifications
### 9.1 Availability
We strive to provide continuous Service availability but do not guarantee:
- Uninterrupted or error-free operation
- Availability at all times or locations
- Freedom from viruses or other harmful components
### 9.2 Modifications
We reserve the right to:
- Modify, suspend, or discontinue the Service (in whole or in part) at any time
- Change these Terms at any time (with notice as described below)
- Refuse service to anyone for any reason
### 9.3 Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting the updated Terms with a new "Last Updated" date
- Sending notice through the Service or to your registered contact information
Your continued use of the Service after changes constitutes acceptance of the updated Terms.
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## 10. Termination
### 10.1 Your Right to Terminate
You may stop using the Service at any time by:
- Ceasing to access the Service
- Deleting your account (if applicable)
- Contacting us to request account deletion
### 10.2 Our Right to Terminate
We may suspend or terminate your access to the Service at any time, with or without notice, for:
- Violation of these Terms
- Fraudulent, abusive, or illegal activity
- Extended periods of inactivity
- Any other reason at our sole discretion
### 10.3 Effect of Termination
Upon termination:
- Your right to use the Service immediately ceases
- We may delete your data in accordance with our Privacy Policy
- Provisions of these Terms that by their nature should survive termination shall survive (including liability limitations, indemnification, and dispute resolution)
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## 11. Third-Party Services
The Service may contain links to third-party websites, services, or resources. We:
- Do not endorse or assume responsibility for third-party content or services
- Are not liable for any damages or losses related to use of third-party services
- Recommend reviewing the terms and privacy policies of any third-party services you access
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## 12. Dispute Resolution
### 12.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.
### 12.2 Jurisdiction
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
### 12.3 Informal Resolution
Before filing any formal claim, you agree to contact us at info[at]snoozy-go.com to seek informal resolution of the dispute.
### 12.4 Time Limitation
You agree that any claim or cause of action arising from or related to these Terms or the Service must be filed within one (1) year after the claim arose, or be forever barred.
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## 13. Miscellaneous
### 13.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Snoozy AI regarding the Service.
### 13.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
### 13.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
### 13.4 Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
### 13.5 No Agency
No agency, partnership, joint venture, or employment relationship is created between you and Snoozy AI as a result of these Terms or use of the Service.
### 13.6 Language
These Terms are provided in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.
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## 14. Contact Information
If you have questions about these Terms, please contact us:
**Snoozy AI**
Email: info[at]snoozy-go.com or use our contact form
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## 15. Acknowledgment
**BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:**
✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You understand that Snoozy AI is not a medical service
✓ You will seek appropriate professional help for medical concerns
✓ You accept the limitations of liability described herein
✓ You will not use the Service for emergency situations
✓ You are at least 18 years of age
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