Privacy Policy - Snoozy Go (AI) bèta
Last Updated: january 2026
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## 1. Who We Are
Snoozy Go (AI) bèta ("we", "us", "our") is an AI-powered sleep coaching service delivered through WhatsApp and Telegram. We are the data controller responsible for your personal data.
**Contact details:**
- Service name: Snoozy Go (AI) bèta
- Email: info[at]snoozy-go.com or use our contact form
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## 2. What Personal Data We Collect
### 2.1 Data You Provide Directly
- Your name or display name (as provided via WhatsApp or Telegram)
- Your phone number (WhatsApp) or Telegram username/ID
- Conversation content — messages, responses, and sleep-related information you share with the AI coach
- Payment information (processed securely via Stripe; we do not store full card details)
- Any additional personal information you choose to share during coaching sessions
### 2.2 Data We Collect Automatically
- Usage data — timestamps of interactions, frequency and duration of sessions
- Technical data — platform (WhatsApp/Telegram), device type where available
- Service interaction logs — how you engage with the coaching service
### 2.3 Sensitive Data
By using the Service, you may share health-related information such as sleep patterns, stress levels, and lifestyle habits. This is considered sensitive personal data under GDPR. We only process this data with your explicit consent and solely for the purpose of providing the sleep coaching service.
### 2.4 Data We Do NOT Collect
- We do not collect data from children under 18 years of age
- We do not access your contacts, camera, microphone, or other device features
- We do not purchase or obtain your data from third-party data brokers
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## 3. How We Use Your Personal Data
### 3.1 Providing the Service (Contractual Necessity)
- To deliver personalised AI sleep coaching through WhatsApp and Telegram
- To remember your preferences and coaching history within sessions
- To process payments and manage your subscription via Stripe
- To send service-related messages (e.g. subscription confirmations, updates)
### 3.2 Improving the Service (Legitimate Interest)
- To analyse usage patterns and improve the quality of our AI coaching
- To identify and fix technical issues or errors
- To develop new features based on user behaviour and feedback
### 3.3 Legal Compliance
- To comply with applicable laws and regulations
- To respond to lawful requests from public authorities
- To enforce our Terms & Conditions and protect our legal rights
### 3.4 With Your Consent
- To send marketing communications (only if you have opted in)
- To process sensitive health-related data you share during coaching
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## 4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we rely on the following legal bases under the General Data Protection Regulation (GDPR):
- **Performance of a contract** — to provide the sleep coaching service you signed up for
- **Explicit consent** — for processing sensitive health-related data and for marketing communications
- **Legitimate interests** — to improve the Service and ensure its security, where your interests do not override ours
- **Legal obligation** — to comply with applicable laws and regulations
You may withdraw your consent at any time by contacting us at info[at]snoozy-go.com. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.
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## 5. How We Share Your Personal Data
We do not sell your personal data. We may share it only in the following limited circumstances.
### 5.1 Service Providers (Data Processors)
We work with trusted third-party providers who process data on our behalf:
- **Stripe** — payment processing (see Stripe's Privacy Policy at stripe.com/privacy)
- **WhatsApp / Meta** — message delivery platform (subject to WhatsApp's own terms)
- **Telegram** — message delivery platform (subject to Telegram's own terms)
- **AI infrastructure providers** — to power the coaching AI (under strict data processing agreements)
- **Cloud hosting providers** — for secure data storage and service operation
All third-party processors are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
### 5.2 Legal Requirements
We may disclose your data if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.
### 5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner. We will notify you before your data becomes subject to a different privacy policy.
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## 6. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes outlined in this Policy:
- **Active account data** — retained for the duration of your subscription plus 8 months
- **Conversation history** — retained for up to 8 months after your last interaction, then deleted
- **Payment records** — retained for 7 years to comply with financial and tax regulations
- **Legal hold data** — retained for as long as legally required in the event of a dispute
When your data is no longer needed, we securely delete it so it can no longer be linked to you.
## 7. Can I delete my chat history?
Yes. Send the message #delete-me via WhatsApp or Telegram and your entire chat history will be permanently and immediately deleted.
Automatic deletion: As an extra safeguard, all conversations and contact information are automatically deleted 8 months after your last interaction with Snoozy.
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## 7. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls limiting data access to authorised personnel only
- Regular security reviews and vulnerability assessments
- Data processing agreements with all third-party providers
> **Please note:** No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you and the relevant authorities as required by law.
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## 8. International Data Transfers
Your data may be processed outside the European Economic Area (EEA) by our service providers. When this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Other lawful transfer mechanisms under GDPR
You may request further information about these safeguards by contacting us at info[at]snoozy-go.com.
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## 9. Your Rights Under GDPR
If you are located in the EEA or the UK, you have the following rights regarding your personal data:
- **Right of access** — to request a copy of the personal data we hold about you
- **Right to rectification** — to request correction of inaccurate or incomplete data
- **Right to erasure** — to request deletion of your data ("right to be forgotten")
- **Right to restriction** — to request that we limit how we use your data
- **Right to data portability** — to receive your data in a structured, machine-readable format
- **Right to object** — to object to processing based on legitimate interests or for direct marketing
- **Right to withdraw consent** — to withdraw consent at any time where processing is based on consent
- **Right not to be subject to automated decision-making** — including profiling where it produces legal or similarly significant effects
To exercise any of these rights, please contact us at info[at]snoozy-go.com. We will respond within 7 days. We may ask you to verify your identity before acting on your request.
You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP) at autoriteitpersoonsgegevens.nl.
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## 10. Cookies and Tracking Technologies
Our primary service is delivered via WhatsApp and Telegram and does not use cookies directly. However, our website may use cookies for:
- **Essential functionality** — to ensure the website operates correctly
- **Analytics** — to understand how visitors use our website
- **Payment processing** — Stripe may set cookies for fraud prevention purposes
You can control cookies through your browser settings. For more information, please refer to our Cookie Policy at [LINK TO COOKIE POLICY].
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## 11. Children's Privacy
Our Service is not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly.
If you believe we have inadvertently collected information from a minor, please contact us immediately at info[at]snoozy-go.com
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## 12. Third-Party Platforms
When you use Snoozy AI through WhatsApp or Telegram, those platforms' own privacy policies also apply. We encourage you to review:
- WhatsApp Privacy Policy: whatsapp.com/legal/privacy-policy
- Telegram Privacy Policy: telegram.org/privacy
We are not responsible for the data practices of these third-party platforms.
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## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this document
- Notify you through the Service or by other appropriate means
- Where required by law, seek your consent before applying the changes
Your continued use of the Service after the effective date of the updated Policy constitutes your acceptance of the changes.
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## 14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info[at]snoosy-go.com or use our contact form
We aim to respond to all privacy-related enquiries within 2 working days.
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> By using the Snoozy AI service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. Go back to our home page
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